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Questions Line


This page is part of the California Department of Education (CDE) Web Design Standards, which only applies to specific CDE Web sites. Visit the CDE Web Standards to determine if these standards apply to a specific Web product (Web site, Web page, Web document, or Web application) that has been developed by or for the CDE.

Most Web pages (not including Web applications) on all CDE Web sites are created using Adobe's Contribute software templates. WebNETS, which is a custom software application that was created by CDE staff, is also necessary in order to create and process most Web pages on the CDE's public Internet site. Portions of these standards, where noted, apply only to CDE users of Contribute or WebNETS software; or to Web application developers.

Return to Design Standards

An important design element of both the Internet and Intranet Web sites at the CDE is the standardized contact information line found at the bottom of each Web page. Known as the Questions Line because it begins with “Questions:”, it gives visitors to our pages the ability to contact a “real person” if they need to know more about the content that is on a particular Web page.

Note that there is a style applied to this line for both the Internet and the Intranet. The style taken from the standard Department cascading style sheets (CSS) must be used. In any case where the standard Department CSS can't be used, then the contact information must be made to appear exactly like it is for both the CDE Internet and the Intranet respectively.

There are three elements included in the Questions Line:

  1. Name of a person, project, or entity.
  2. E-mail address, or link to electronic form that is similar to e-mail.
  3. Telephone number with area code.

Examples:

Questions:  John Schmoe | jschmoe@cde.ca.gov | 916-123-1223

Questions:  After School Partnership Staff | afterschool@cde.ca.gov | 916-123-1223

In all cases, the name of a person, project, or entity is required, along with either the e-mail address and/or the telephone number. The only exception to the requirement of the e-mail address and/or telephone number is if the name is a project or entity and it is being linked to another Web page on a CDE Web site that houses the appropriate contact names and numbers for the project or entity.

Examples:

Questions:  Joe Schmoe | jschmoe@cde.ca.gov | 916-123-1223

Questions:  Joe Schmoe | jschmoe@cde.ca.gov

Questions:  Joe Schmoe | 916-123-1223

Questions:  After School Partnership Staff | afterschool@cde.ca.gov | 916-123-1223

Questions:  After School Partnership Staff | afterschool@cde.ca.gov

Questions:  After School Partnership Staff | 916-123-1223

Questions:  After School Partnership Staff | 916-123-1223

Questions:  After School Partnership Staff | afterschool@cde.ca.gov

Questions:  After School Partnership Staff

If a name of a person is used, either one or two additional separate entries can be made (for a total of three), one per row for additional persons. If this type of multi-row Questions Line is used, the same type of information should be displayed for each person (e.g., name and e-mail; name and phone; or name, e-mail and phone).

Example:

            Questions:  Elizabeth Schmoe | eschmoe@cde.ca.gov | 916-123-1225

Alice Schmoe | aschmoe@cde.ca.gov | 916-123-1224

Joe Schmoe | jschmoe@cde.ca.gov | 916-123-1223

Person, Project, or Entity Name

The name of a person, project, or entity is required. Whenever appropriate, a single name of a person should be used. Sometimes, however, it is more appropriate to provide a project or entity name.

For both the Internet and the Intranet, the name portion of the Questions Line may be linked if it is a project or entity name. When linked, it must be linked to a CDE Web page (not a Web document and not to a non-CDE Web site).

Because the public CDE Internet site has been organized topically, rather than by our organizational structure, use of an office, unit, or division by name is not allowed for the entity name if it will be linked to a contact information Web page. This point is highly nuanced. Consider that office/unit and division pages may not exist on the CDE Internet site. Sometimes, however, the program or project name is nearly synonymous with the name of an office/unit or even a division. In these cases, it will require careful consideration in the naming of the entity and the contact page that will be linked to ensure that organizational structure pages are not being created. For example:

Correct for Intra/Internet:

Questions:  After Schools Partnership Staff | afterschool@cde.ca.gov | 916-123-1223

Questions:  After Schools Partnership Staff | afterschool@cde.ca.gov | 916-123-1223

Questions:  After Schools Partnership Office | afterschool@cde.ca.gov | 916-123-1223

Correct for Intranet Only:

Questions:  After Schools Partnership Office | afterschool@cde.ca.gov | 916-123-1223

Incorrect for Internet Only:

Questions:  After Schools Partnership Office | afterschool@cde.ca.gov | 916-123-1223

 

E-mail Address

The e-mail address must generally match the name of the person, project, or entity that is used. A form that is used like e-mail may be linked in place of a standard e-mail address. Whenever a standard e-mail address is used, it must be linked from the bare URL.

Correct (where the latter example goes to a custom e-mail form):

Questions:  After Schools Partnership Office | afterschool@cde.ca.gov | 916-123-1223

Questions:  After Schools Partnership Office | Contact After School Staff | 916-123-1223

Incorrect (where the e-mail is actually afterschool@cde.ca.gov)

Questions:  After Schools Partnership Office | Contact After School Staff | 916-123-1223

Phone Number

Always use the xxx-xxx-xxxx format. If an extension is needed, use this format:  916-123-1223 X5689. If a multi-line Questions Line is used, ensure that there are different phone numbers for each person.

Internet

For the CDE Internet, there are actually two ways to populate the Questions Line. The first way, is to manually enter the name, e-mail, and phone number, or any acceptable combination of them as noted above into the Questions Line area at the bottom of a Web page. Another way for the Internet only, is to leave the Questions Line blank in the Web page, but to select the check box in WebNETS called "Display as Web page contact". Checking this box will place the name, phone number, and e-mail of the Content Provider as identified in WebNETS into the Questions Line of the Web page after the page has been published.

The Questions Line must not be populated with both a manual entry along with the WebNETS entry.

The primary advantage of using the WebNETS procedure, is when a content provider's phone or e-mail information changes, these changes can be processed for all of that content provider's Web pages with one action. This WebNETS procedure will only work, however, with a single name, phone, and e-mail; and all three are required.

The advantage to manual population is that there is additional flexibility as noted in the variety of examples above and multiple individuals (up to three) may be listed.

Questions:   Web Services Office | tsdweb@cde.ca.gov
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