CNP Complaint Procedures in the CCR
Effective July 1, 2020, Title 5, California Code of Regulations (CCR) has been updated to add Sections 15580–15584. These new sections include state regulations on how the California Department of Education Nutrition Services Division (NSD) will process Child Nutrition Program (CNP) complaints.
With the exception of complaints regarding meal counting and claiming, reimbursable meals, eligibility of child or adult, or use of cafeteria funds and allowable expenses; all program complaints will be referred back to local educational agencies (LEA) for investigation through their Uniform Complaint Procedures process. The NSD will investigate complaints against program operators that are not an LEA.
The CCR Sections 15580–15584 can be found on the California Office of Administrative Law web page.
Please note: Any complaints alleging discrimination will be forwarded to the U.S. Department of Agriculture for investigation.