ConApp | CADS | CARS
Request for Applications | Technical System Support | Communications
CDE Program Contacts | Program Profiles | FAQ | Policy Statements
Due to a backlog of service requests, we are currently only accepting service requests via the ConApp e-mail account. We are not accepting requests through the ConApp support telephone line. Questions related to a program rule should be sent directly to the contact person for the data collection. The contact names are located in the lower right-hand corner of the data entry form for each data collection. If you are having a problem with the system that is not related to resetting your password, submit your requests for support directly to the ConApp Support Desk.
Please do not contact a CARS support person directly via their personal telephone number or email. This will allow us to manage the queue of requests in a timely manner, and ensures that if a support staff person is out of the office someone will respond to your request.
We are expecting a large number of requests for help. To triage requests, we will prioritize as follows:
- Priority #1 - Assisting LEA User Administrators with problems accessing or adding users to the system.
- Priority #2 – Questions related to source or migrated data, and non-categorical program system questions.
- Priority #3 – Minor technical assistance such as printing problems (contact your local IT), or minor systems issues such as a typo in a form or instructions.
All program related questions will be referred to the program contact.
Starting in 2011, the ConApp Support Desk team started using a new support request tracking system. Use of the system will allow us to:
- Ensure your technical issues are addressed and resolved in a timely manner.
- Capture and monitor your Consolidated Application technical issues and help requests.
- Distribute the support workload among multiple CDE ConApp support staff.
Please use one of the following methods to submit a support request:
- New ConApp Service Request Form
- New support email address: conappsupport@cde.ca.gov.
Please note: non-technical categorical program questions should be directed to the responsible CDE program contact. Click here for a complete list of CDE Program Contacts.
Below are the instructions to submit a request for help using the ConApp Support Desk web form.
- Enter your first name.*
- Enter your last name.*
- Enter your title.
- Enter your telephone number, including the area code.*
If applicable, enter your telephone extension number. - Enter your e-mail address.*
Note: All correspondence will be directed to the e-mail address provided. - Select the county name from the drop down list.*
This is the county in which the local educational agency (LEA) is located. - Select the LEA name from the drop down list.*
- Enter brief subject title.*
- Enter a description of your issue.*
Note: If you are reporting an error, please provide the error number and message. If you are reporting a system bug, please provide the steps you took before the bug occurred. - Click on the Submit button to send your issue, or the Reset button to clear all fields and start over.
*Required fields.
If you would like to include an attachment:
- Click on Browse.
- Locate and click on the file name, click on Open or hit return. The file name will display in the box preceding the Browse button.
- Click on Attach file.
Note: allowable file types are JPG, DOC, DOCX, XLS, XLSX, PNG, TXT, PDF, ZIP
We strongly encourage you to bookmark and submit your support request via the web. The web form will allow us to gather all information needed to ensure a quick and relevant resolution.
If you submit an issue via the web, please do not send an email message with the same information as this will create a duplicate support ticket.
If you have not done so already, please sign up with our listserv at join-consolidated-application@mlist.cde.ca.gov to ensure that you receive all ConApp updates and notifications.
