FDP: USDA Food Complaints

Course Description

Learn when, why, and how to file a USDA Foods complaint and what to do if you have a complaint related to Department of Defense produce or USDA Foods processed end products. The training also provides an overview of California’s USDA Foods recall process.

• Course Number: 365
• Course Length: 27 minutes
• Certificate: No
• Target Audience: Food Service Director and Staff
• Mandatory: No
• Cost: Free
• Date Recorded: May 2017

Online Course

Referenced Resources

The following resources are referred to throughout this online course:

• The California Department of Education (CDE) Child Nutrition Information and Payment System (CNIPS) web page
  
  
• USDA Food Complaint Form and Instructions (PDF)
  
  
• CDE Food Hold and Recall Resources web page

Crediting

• Crediting: 0.25 hour
• Key Area: Operations (2000)
  • Training Topic: Receiving and Storage (2500)
    • Learning Objective: Understanding hold and recall procedures (2530)

For more information on crediting, access the USDA web document Professional Standards Learning Objectives (PDF).

Additional Information

For more information on USDA Foods, visit the CDE Food Distribution web page.

Contact Us

For questions regarding the course content, contact Amy Bell, Child Nutrition Consultant, by phone at 916-322-5051 or by email at abell@cde.ca.gov